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Payment Information
What is your refund policy?

We cannot guarantee a refund if you request cancellation after the pharmacy has processed your order. You can cancel your subscription or change your next refill process date at any time, but we ask that you send us a clear request... continue reading

What happens if my payment is declined?

If your payment is declined, we will send you an email notification (and SMS notifications if you’ve opted in) with instructions on how to update your payment information. After updating your payment information we will attempt to charge your card after... continue reading

When will I be charged?

Open up the BIOVERSE website and log into your account. Locate "Subscriptions" along the top menu. Scroll to the subscription you would like to check. Under "Next Order Date"... continue reading

What payment methods are accepted?

We accept all major credit and debit cards, includ Visa, Mastercard, American Express, and Discover... continue reading

How do I update my payment information?

Open a web browser on your computer or mobile device. Log in to your BIOVERSE account. Once logged in, click on the “Account” button at the top right corner of the page. Look for the section with the title “Payment Method.” The last four digits of your current payment method will appear... continue reading